Building Rules & Frequently Asked Questions

The minimum lease term is 90 days. The owner or their agent must provide the General Manager with a fully executed lease of at least 90 days, the names of everyone (including children) who will occupy the unit, the lease start date and duration, and emergency contact information. Subletting is not permitted — everyone living in the unit must be named on the lease.

Yes. Except as otherwise provided in the Declaration, units may only be occupied and used as residences.

A Guest is someone who stays overnight. A Visitor is someone invited onto the property for the day who does not stay overnight. Both must be registered if accessing amenities, and non-resident guests/visitors must be accompanied by the resident they're visiting.

Yes. All owners, residents, and guests must register at the Front Office and complete a registration form, which may include name and contact info, vehicle information, photograph, emergency contact, and deed or lease. Owners are responsible for keeping this information current.

Three-bedroom units are limited to six (6) fobs. Fobs are issued by the Front Office once registration is complete, and require a signed fob agreement plus a photo for security purposes. All fobs must be returned to the Front Office when an owner sells their unit; new fobs are issued to the new owner once registration is complete.

Each owner must provide the General Manager with a working duplicate key (or lock combination) for emergency entry by management. If you're locked out, call the front office or security for assistance.

Yes. Common entry doors remain locked at all times, security features include card access, security patrol, and video monitoring, and Residential Specialists (security) are on-site 24/7. Residents should never let anyone into the building who can't be personally identified — refer unknown individuals to the Front Office or Security.

Use the enter phone located on the Guest Parking Level (2P) at each tower entrance — press "6" on the designated phone to grant entry. To deny access, hang up and call a Residential Specialist at (808) 941-6824 to escort the person from the property.

This unit includes 2 covered, assigned parking stalls with secured entry, per the MLS listing. Vehicles must be reasonably centered within the painted lines of the stall, and vehicles parked adjacent to a wall must face front-end toward the wall. Parking stalls may only be used for vehicles — not for storing household goods, bicycles, boats, trailers, or other items, and no vehicle repair work is permitted on-site except emergency repairs.

Designated guest parking stalls are located on the 2P level only. Guests may not park in a reserved stall on 2P. Owners or residents can give guests a parking sticker for free parking; without one, there's a 30-minute grace period, after which a $3/hour charge applies. Guest parking hours and privileges may change at the Board's discretion.

On a space-available basis, owners/residents may temporarily lease a stall on the 2P level through the Front Office. Current monthly/weekly rates: four-wheel vehicles $135/mo or $40/week; motorcycles $30/mo or $10/week; scooters $22.50/mo or $8/week. Rates are subject to change with 7 days' notice, and leases can be terminated with 7 days' written notice.

The speed limit is 5 mph throughout the property, and vehicles must follow the posted traffic-flow arrows. Backing up or parking on driveway ramps is strictly prohibited, and loud exhausts, car radios, or sound systems that create offensive noise are not allowed.

Yes — any vehicle parked in an unauthorized area, in a loading zone beyond the posted time limit, or along the YMCA Access Road after 5:00 p.m. is subject to immediate towing at the owner's expense. All parking is otherwise at the vehicle owner's own risk.

Service elevators for moving and deliveries are available Monday–Saturday, 8:00 a.m.–4:30 p.m. They are not permitted on Sundays or holidays. Use of the service elevator requires advance coordination with the Front Office. Diamond Head Tower uses Elevator No. 6; Ewa Tower uses Elevator No. 3 — items can only be loaded on the 1P level of either tower, and surfboards, bicycles, e-bikes, and motorized vehicles (other than wheelchairs) are never allowed in the elevators.

USPS mailboxes and parcel lockers are located in each tower. Larger packages from couriers (UPS, FedEx, DHL, etc.) go into Parcel Pending smart lockers, with an overflow secure area if those are full. For large or heavy renovation-type deliveries, plan to have someone present — staff may decline oversized parcels due to space/weight limits. Staff will not sign for certified mail.

Yes — there are 409 storage lockers available for resident use across both towers, located on levels 1P–4P. Registration must be renewed annually; unregistered or lapsed lockers can be tagged as abandoned after 30 days. Residents provide their own padlock, and hazardous materials (paint, solvents, gasoline, and similar) may never be stored in lockers or storerooms.

Surfboards, bicycles, and e-bikes are not permitted in elevators or stairwells and must be registered annually with the General Manager, then stored in designated areas space-available. Motorized transportation devices (mini-ATVs, motorized scooters/ skateboards, etc.) are not allowed in storerooms, elevators, or units, with limited exceptions noted under the Fair Housing section for mobility devices.

Trash chutes are open daily 7:00 a.m.–9:00 p.m. Only light household trash in securely tied bags is allowed. Cardboard, glass, liquids, chemicals, and liquid-filled containers must be carried down to the first-level trash collection areas instead — they can clog the chute and pose injury risks. Hazardous materials (lithium batteries, paint, paint thinner, gasoline, solvents, and other flammables) must never go down the chute.

The City & County does not pick up bulky items from this building (no curb access). For appliances, owners/tenants must arrange their own removal. For smaller household items, contact the Front Office — management cannot assist with move-in/move-out clear- outs.

Quiet hours are daily from 10:00 p.m. to 7:00 a.m. During this time, residents must take extreme care not to cause noise that disturbs neighbors. General disturbing noises that interfere with other residents — at any time — are also prohibited.

Construction and home-improvement work is permitted Monday–Saturday, 8:30 a.m.–4:30 p.m.

No. Fireworks are prohibited on the premises at all times.

Footwear and tops must be worn at all times in common areas (except designated recreation areas), and golf or other cleated shoes may not be worn on carpeted or tiled areas.

The Recreation Deck and Pool/Spa are open daily from 6:00 a.m. to 10:00 p.m., for use by owners, residents, and their registered guests/visitors at their own risk — there is no lifeguard on duty. Quiet hours at the pool are 6:00–7:00 a.m. and 9:00–10:00 p.m.

Everyone must shower before entering the pool or spa (and again after using the restroom). Non-swimmers must be accompanied by a competent swimmer. Infants/toddlers and incontinent individuals must wear swim diapers. Glassware, china, toys, rafts, and flotation devices (other than approved swim aids) are not permitted in the pool, spa, or pool area, and pets are not allowed in the pool area (service/guide animals excepted, but not in the water itself).

BBQ grill areas are first-come, first-served for groups of 5 or fewer; groups larger than 5 need an advance reservation. If you'll have more than 8 guests in the Recreation Area, notify the General Manager at least 48 hours ahead. For events with more than 25 people from a single unit, you must notify and get approval at least 3 business days ahead, and a dedicated security specialist will be assigned at the resident's cost.

Open daily 8:00 a.m.–8:00 p.m. Play should be considerate of neighbors, and street shoes or footwear that could damage the court surface are not permitted.

Pets are not permitted in the Recreation Area or Pool Area (service/guide/emotional support animals are an exception under Hawaii and federal law, with registration through the General Manager). Owners are financially responsible for any damage or injury caused by their animal, and animal waste must be securely bagged — never disposed of in trash receptacles near lobby entrances. Feeding wild birds (doves, pigeons, etc.) is prohibited.

Before any renovation, modification, or repair, a renovation packet must be submitted to and approved by the front office. Renovations visible from the exterior (draperies, blinds, security bars, front door/threshold changes, or anything affecting a structural wall) require packet review. It's the owner's responsibility to determine whether a building permit is needed and to obtain it if so.

Load-bearing walls may never be altered. Non-load-bearing walls that are part of the common elements have additional restrictions — refer to the full House Rules and consult the front office before planning structural changes.

Owners must carry an HO6 policy and submit a Certificate of Insurance (or Insurance Declaration page) to the Front Office, renewed annually. The Association's deductible is $50,000 — owners should discuss adequate coverage with their insurance agent. If proof of insurance isn't submitted, the Association may obtain coverage and bill the owner for it.

Set the AC fan to its lowest speed and the thermostat to its warmest setting. This conserves energy and helps prevent frozen motors/valves, which can lead to costly repairs. High-risk components (AC, kitchen, bathroom, washing machine elements) may also be subject to periodic Association inspections.

Yes — high-quality, 300 psi-minimum, high-pressure-tested hoses are mandatory, and must be replaced every 5 years for rubber hoses or every 10 years for steel-clad hoses.

Private showings are allowed 8:00 a.m.–8:00 p.m., seven days a week, and prospective buyers must be accompanied by a realtor, agent, or owner. Open houses are limited to Sunday afternoons, 2:00–5:00 p.m., with 48 hours' advance notice to the office. Agents and prospective buyers must park in designated visitor stalls on 2P. Lockboxes are not permitted on unit doors except for active sale/rental showings, and at the owner's own risk.